If you wish to continue with your journey we will get you to your destination on your original booking at the earliest opportunity. If you are offered travel to an alternative airport, either with Blue Islands or another carrier, any resulting onward transport costs to your original airport will not be recoverable from Blue Islands.

If you no longer wish to travel, please contact our Customer Care team via the contact form. If you opt for a refund, please be aware you will not be able to claim back the difference if you book a more expensive ticket to your destination. In such cases, we suggest contacting your travel insurance provider.

If you are part way through your journey or you have a through ticket with Blue Islands to an onward destination, and you do not wish to continue to your final destination, we will ensure that you return to your original departure airport at the earliest opportunity. Please make yourself known to our airport representatives.

We will prioritise helping passengers who require special assistance and those travelling with them, those travelling with children and unaccompanied youths.

If your flight is part of a package holiday, and you need to rebook your entire trip, this must be arranged with your tour operator. If you wish to continue your travel at the earliest opportunity our airport representative will be able to assist.

Travel agent bookings may not receive email/SMS notifications as your contact information may not be available to us.

If you have been denied boarding, we will offer you an alternative flight as soon as possible, or at a later date that suits you. If you don’t want a new flight, you are entitled to a refund of all parts of the ticket you haven’t used. A member of our airport representatives (Swissport in Jersey and Aurigny in Guernsey) will assist you.

Travelling on to a connecting flight with a through booking?

If disruption has resulted in you being unable to make your connecting flight operated by Blue Islands or one of our codeshare partners (where there is one booking for the entire journey), please notify our ground handling partners at the connecting airport who will rebook you on to the next available flight.

If the rebooked flight is the next day, hotel accommodation will be provided at the connecting airport before onward travel to your final destination. In this event you will be able to retrieve any luggage that has been checked through.

You may be able to amend your existing flights through our website without incurring change fees or fare difference charges, although this may not always be possible. When this option is available, we will advise you through our airport representatives, and/or via email and SMS notifications to the contact information in your booking. If you choose to make a separate new booking, this will not be eligible for reimbursement.

Your contact information may not be available to us if your flight is booked through a travel agent.

As Guernsey and Jersey are non-EU jurisdictions, are not within the UK, and Blue Islands is a non-EU/UK air carrier, EU261/2004 and UK261 does not apply to Blue Islands flights departing the Channel Islands. Therefore, passengers booked on a cancelled or delayed Blue Islands flight departing Guernsey or Jersey are not eligible for compensation or the provision of accommodation, unless in transit. We suggest contacting your travel insurance provider to claim any costs incurred.